For answers to your Lumen Benefits questions, follow these steps!
- Lumen Health and Life Service Center (Businessolver) for health, life and savings/spending account questions.
- Call: 833-925-0487 or 317-671-8494 (International callers)
- Member Advocates are available Mon-Fri, 7 a.m. to 7 p.m. (CST).
- Download the free MyChoice Mobile App for Android or iOS.
- Disability & Leaves (Sedgwick) Call: 844-223-7153
- 401(k) Service Center (Principal) Call: 800-547-7754
- Pension Service Center (Willis Towers Watson) Call: 888-324-0689
If you don’t find the answers to your questions with the Benefits Service Centers or if you have a question about the following:
- Address changes
- W2 or 1099 forms
- Pay Statement requests
- Verification of employment for lenders (or documents proving end of employment)
- Sales compensation questions (contact fesc2@lumen.com)
Create a ticket by emailing HRConnect@Lumen.com. Please include what actions you've taken with the applicable Benefit Service Center and the answers, if any, you have received. A Lumen Human Resources representative will respond directly to your question.
